Refund & Cancellation Policy

1. Billing Model Overview

Oompha Labs provides software utilities designed to run primarily client-side. Our flagship product, CleanSheet, offers both free local functionality and paid upgrade plans (e.g. Unlimited Row Processing).

All billing operations, receipt dispatch, and card transactions are handled through our authorized payment partner, Stripe.

2. Free Freemium Tier

CleanSheet offers a free tier allowing up to 200 rows per day to be processed without entering credit card or payment information. We encourage prospective customers to test their CSV files, validation schemas, and export workflows using the free daily allowance prior to purchasing an upgrade.

3. Cancellation Procedures

Because Oompha Labs tools currently operate client-side without a mandatory centralized account database, self-service cancellation is managed through either:

• Stripe Customer Portal Link: If your purchase provided a Stripe subscription receipt, follow the "Manage Subscription" link contained in your email receipt.
• Direct Email Cancellation: Send an email to [email protected] with the subject line Subscription Cancellation Request, including your billing email address and transaction reference. Our team will cancel future recurring billing in the Stripe dashboard.

Upon cancellation of a recurring subscription, you retain access through the end of your current paid billing cycle. No further renewal charges will occur.

4. Refund Evaluation Criteria

We handle refund requests fairly and evaluate them based on empirical facts:

• Technical Failure: If a confirmed defect in our software prevented you from utilizing the paid tier, and our technical support team cannot resolve the problem, you are eligible for a full refund of the affected billing period.
• Unused Upgrades: Refund requests submitted promptly following an initial upgrade transaction where the paid service was not actively utilized will be evaluated on a case-by-case basis.

5. Duplicate & Accidental Charges

If an internet glitch or browser double-click resulted in multiple identical transactions, or if you were billed erroneously, contact us immediately. Upon verification against our Stripe ledger, all accidental duplicate charges will be refunded in full without processing deductions.

6. How to Submit a Refund or Billing Request

To request a refund or billing adjustment:

1. Send an email to [email protected].
2. Use the subject line: Refund Request - [Your Stripe Receipt Number].
3. Include the exact email address used at checkout.
4. Provide a brief explanation of the reason for your request.

Our billing operations team reviews requests during regular business days. When a refund is granted, Stripe initiates the transfer back to your original payment method; bank processing typically takes 5 to 10 business days depending on your financial institution.

7. Statutory Consumer Rights

Nothing in this policy limits or excludes your statutory legal rights under applicable consumer protection legislation in your jurisdiction (such as statutory withdrawal periods for digital purchases in the European Union and United Kingdom).

8. Pending Business Decisions & Launch Checklist